WiseBuilt Digital
Refund Policy
Effective September 10, 2026
WiseBuilt Digital wants each project to begin with clear expectations. This policy explains the general refund terms for website projects and Website Care.
Website projects
Refund requests must be submitted within 10 calendar days of payment by email to wisebuiltdigital@gmail.com. The request is reviewed against the accepted written scope, the work completed, and any third-party costs already incurred.
Scope acceptance
Payment is collected only after consultation and written scope acceptance. The written scope may include project-specific refund terms that supplement or replace this general policy. If there is a conflict, the accepted written scope controls.
Website Care
Website Care renews automatically at $199 per month until canceled. Cancellation stops future renewal charges; it does not automatically refund prior billing periods or work already completed. Contact WiseBuilt before the next billing period when possible.
How refunds are handled
Approved refunds are returned through the original Square payment method when possible. Processing times depend on Square and the customer’s financial institution. California sales tax adjustments, if needed, are handled with the related refund.
Non-refundable third-party costs
Domain registrations, third-party subscriptions, paid assets, and other costs purchased specifically for a project may be non-refundable when the provider does not refund them. Any such costs should be identified in the written scope when practical.
Contact
To request a refund or ask a question, email wisebuiltdigital@gmail.com or call 909-217-8090.
This page is a business-policy draft for review and is not legal advice. Have a qualified attorney review it before publishing as a final refund policy.